NEC Salesforce Open CTI Adapter 1.3

NEC Salesforce Open CTI Adapter by NEC connects your NEC telephony platform with Salesforce, bringing call controls and customer context together in one place. Built on Salesforce Open CTI, it embeds a softphone directly in Salesforce so sales and service teams can place and receive calls, see who’s calling, and log outcomes without switching applications.

Key features:

• Embedded softphone in Salesforce Lightning Experience and Console apps
• Click-to-dial from phone fields on standard and custom objects
• Inbound screen pops with configurable record matching and new-record creation
• Call controls: answer, end, hold, mute, transfer (warm or blind), and conference
• Automatic call logging with direction, duration, notes, and dispositions
• Agent status and after-call work controls to streamline workflows
• Configurable field mapping, pop behavior, and logging policies
• Activity capture that enables reporting in Salesforce on call volume and outcomes
• Optional integration with capabilities such as call recording and voicemail, where supported by your NEC platform
• Works for inbound and outbound call scenarios across sales, service, and contact center teams

Benefits:

• Faster response times with instant caller context and screen pops
• Higher agent productivity through a unified, browser-based experience
• Improved data quality with consistent, automated call logging
• Better visibility into performance via Salesforce reports and dashboards

Compatibility and deployment:

• Built for Salesforce Open CTI; no desktop installation required
• Supports deployment with compatible NEC communication platforms in on-premises or cloud environments
• Follows Salesforce profiles and permissions to align with your security model

For specific platform compatibility and version support, refer to NEC’s current documentation or compatibility matrix.

NEC Salesforce Open CTI Adapter is developed by NEC. The most popular version of this product among our users is 1.3. The name of the program executable file is SalesforceCTI.exe.

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